Image: Side view of one end of the Dandenong Civic Centre building

Accessibility Information

Dandenong and Springvale Libraries have many features designed to make your experience easy and accessible.

For any questions regarding accessibility at the libraries, phone the library during opening hours on 1300 630 920 or email

Accessible parking

Dandenong Library

Dandenong Library has accessible parking bays on Thomas Street:

  • Across from the library, approximately 55 metres from Harmony Square entrance.
  • Next to the library, approximately 100 metres from the Harmony Square entrance.

Springvale Library

Springvale Library has multiple accessible parking bays outside the Hillcrest Grove entry and next to City Hall.

No parking fees apply.

Accessible toilets and change facilities

There are accessible toilets and a Changing Places toilet located at both libraries. To access the Changing Places toilets a Master Locksmiths Access Key (MLAK) is required.

Read more about Changing Places toilets

Read more about Master Locksmiths Access Keys

Springvale Library and Springvale Community Hub has accessible toilets on both levels. On the lower level is an additional accessible adult change facility with a toilet, shower and hoist.

Assistance animals

All visitors with assistance animals such as guide dogs, certified by a registered authority are welcome at both branches.

Communication boards

There is a communication board available at the customer service desk if assistance is required.

Greater Dandenong Libraries Communication Board - 955KB

Companion cards

Companion Cards are accepted at all library events and programs. Please reserve two tickets where applicable. If an event only allows one ticket to be reserved, phone the library on 1300 630 920 during opening hours.

Read more about Companion Cards

Dandenong Library Access Key

The Dandenong Library Access Key has information about the layout, amenities, suitable parking, customer service facilities, entry and exit points as well as safety and accessibility features within the library.

Please note the Dandenong Library Access Key is being updated and has been temporarily removed.

Hearing loop

Hearing loops are available for use within library spaces.

Portable hearing loops can also be provided.

For advice about using a hearing aid or hearing loop, speak with library staff.

Home library service

A free library delivery service for eligible residents of the City of Greater Dandenong.

Volunteers or staff will visit regularly with a selection of library materials chosen to suit personal interests and requirements.

Find out more about the Home Library Service

General assistance

Library staff are available to assist with any enquiries and bookings or to provide general assistance.

Library staff wear a lanyard with a name tag, communication radios and headsets.

Library collections

The library collection provides for different accessibility needs. Some items in the collection may be located on shelving close to the ground. If you need assistance to reach these titles, please speak to staff.

Large print

Large print books are for library users who have difficulty reading standard print sizes. There are both fiction and non-fiction books available.

Talking books and audiobooks

Talking books are available in CD or MP3 format.

Downloadable audiobooks are also available free for library members via services such as BorrowBox and Libby.

Find out more about eBooks and eAudiobooks

For assistance with using these services, phone 1300 630 920 during opening hours to book a session with the Library Tech Assist service.

Community languages

A large range of resources such as books, magazines and DVD are available in different community languages.

Find out more about Community Languages

Lifts and ramps

Both libraries span two levels and have wheelchair accessible ramps, lifts and wide accessible doors.

Local opportunities for all abilities

Access for All Abilities (AAA Play) is an information and referral service that assists people a disability to be involved through local sport and active recreation. The Sport4All program provides sporting clubs and schools with resources, training and support to boost an inclusive culture and participation for people with disability.

Read more about Local Opportunities for All Abilities

Magnifying sheets

Magnifying sheets for readers with low vision are available to borrow from both libraries. Please speak with staff for more information.

Sensitive storytime (3+ years)

Sensitive storytimes are adapted to assist children aged 3+ years with sensory processing or developmental challenges and children on the autism spectrum to feel more comfortable and have fun. To read a Social Story about the program, read the Going to Sensitive Storytime at the Library document.

Going to Sensitive Storytime at the Library - 14.65MB

For more information and to register an interest to attend sessions, phone the library on 1300 630 920.